Things you need to know...
1) Terms & Conditions
2) About 秘密の屋 (The Secret House) items.
3) How to Order
4) Payment
5) Recieving of items
6) Returns / Exchange Policy
2) About 秘密の屋 (The Secret House) items.
3) How to Order
4) Payment
5) Recieving of items
6) Returns / Exchange Policy
Terms & Conditions
1) Once you've send us the order form, there is no cancelling of order(s).
2) We only allow a One time change of orders, please Email to [email protected] for any changes to be made.
3) 秘密の屋 (The Secret House), is not liable for any damages or loss once the item has been despatch. Or any delays of the items. Therefore, registered postage is highly recommended.
2) We only allow a One time change of orders, please Email to [email protected] for any changes to be made.
3) 秘密の屋 (The Secret House), is not liable for any damages or loss once the item has been despatch. Or any delays of the items. Therefore, registered postage is highly recommended.
秘密の屋 (The Secret House) items
1) All items are brand new & instocks.
2) Color may vary a little, due to the monitor settings or lightings during the photography process.
3) We have limited pieces of each item. We might or might not order the item again when it is out of stock.
2) Color may vary a little, due to the monitor settings or lightings during the photography process.
3) We have limited pieces of each item. We might or might not order the item again when it is out of stock.
How to Order ?
1) Take down the code number of the item that you wish to purchase.
2) Click the "Order Here" navigation button on the side bar.
3) Fill in the the information required.
4) Click "SUBMIT", wait for our confirmation payment Email. (Within 1-3 working days)
5) If we have not send you the confirmation payment Email to you by 3 working days, please send an Email to [email protected] .
2) Click the "Order Here" navigation button on the side bar.
3) Fill in the the information required.
4) Click "SUBMIT", wait for our confirmation payment Email. (Within 1-3 working days)
5) If we have not send you the confirmation payment Email to you by 3 working days, please send an Email to [email protected] .
Payment
1) Secret House currently ONLY accepts bank transfer. (POSB/DBS bank)
2) Once you've recieved our Payment Confirmation E-mail of your purchase, please make full payment by 3 working days from the date of the Email you recieved from Secret House.
3) If full payment is not made, by 3 working days, your purchase will be automatically cancelled & you will be blacklisted, to other online stores.
4) Please deposit 50% or FULL amount into our bank account, if you opt to meet up with our staff at Nanyang Polytechnic. Full amount of cash on delivery will not be entertained.
2) Once you've recieved our Payment Confirmation E-mail of your purchase, please make full payment by 3 working days from the date of the Email you recieved from Secret House.
3) If full payment is not made, by 3 working days, your purchase will be automatically cancelled & you will be blacklisted, to other online stores.
4) Please deposit 50% or FULL amount into our bank account, if you opt to meet up with our staff at Nanyang Polytechnic. Full amount of cash on delivery will not be entertained.
Recieving Of Purchases
1) When you fill up the Order Form, you'll be asked to select your preferred choice of recieving your purchases.
2) You can either choose to send by SINGPOST or meet up at NanYang Polytechnic.
3) As for meeting up, please respect mutal avaliable timings of the meetup.
4) The time & date of meeting up @ NYP will be confirmed with you again.
Normal Postage : SGD$ 1.00 for 1st & 2nd item, $0.50 per item thereafter.
Registered Postage : Additional SGD$ 2.50 (highly recommended)
Meet-up at NYP : SGD$ FREE
Returns & Exchange Policy
1) All items are throughly checked for manufacturing defects. Goods are also inspected for satisfaction quality before despatching out.
2) Due to, we are a small company, we do not do any refunds or exchanges.
For any further enquiries, please send a Email to [email protected] , we will reply you within 1-3 working days.
Please abide to all the Terms & Conditions of 秘密の屋 (The Secret House).
Terms & Conditions might be changed without pior notice.
Thank you for your understanding!
Love,
秘密の屋
The Secret House's team.
2) You can either choose to send by SINGPOST or meet up at NanYang Polytechnic.
3) As for meeting up, please respect mutal avaliable timings of the meetup.
4) The time & date of meeting up @ NYP will be confirmed with you again.
Normal Postage : SGD$ 1.00 for 1st & 2nd item, $0.50 per item thereafter.
Registered Postage : Additional SGD$ 2.50 (highly recommended)
Meet-up at NYP : SGD$ FREE
Returns & Exchange Policy
1) All items are throughly checked for manufacturing defects. Goods are also inspected for satisfaction quality before despatching out.
2) Due to, we are a small company, we do not do any refunds or exchanges.
For any further enquiries, please send a Email to [email protected] , we will reply you within 1-3 working days.
Please abide to all the Terms & Conditions of 秘密の屋 (The Secret House).
Terms & Conditions might be changed without pior notice.
Thank you for your understanding!
Love,
秘密の屋
The Secret House's team.